Frequently Asked Questions (FAQ)

What is Workwear ID?

Workwear ID is a self-service application for requesting access to WWOF systems, including MOJO, Cognos, Mobius, and RDS/AS400. It allows employees and managers to submit, change, or remove access requests without needing to contact IT directly.

What systems can I request access to?

You can request access to the following systems through Workwear ID:

  • MOJO - Request new access or change/remove existing access
  • Cognos - Request new reporting access
  • Mobius - Request new access or change existing access
  • RDS/AS400 - Request new access or change/remove existing access

For software license requests, use the "Request Software" option on the home page, which will direct you to the WWOF SharePoint site.

How do I request new access to a system?

From the home page, click the button for the system you need access to (e.g., "MOJO" or "RDS/AS400"). On the system's page, select "New Access" and fill out the request form with the required information, including the target user and any relevant details. Review the confirmation page and submit your request.

How do I change or remove existing access?

From the home page, click the button for the relevant system. On the system's page, select "Change/Remove Access." Fill out the form specifying what changes are needed and submit for review.

Can I submit a request on behalf of someone else?

Yes. Each request form has a "Requesting User" field (your identity) and a "Target User" field (the person who needs the access). Managers and team leads commonly submit requests on behalf of their team members.

How does sign-in work?

Workwear ID uses your WWOF Microsoft account for authentication. When you visit the site, you will be prompted to sign in with your organizational credentials. If you are already signed in to other Microsoft services, you may be logged in automatically.

What happens after I submit a request?

After submitting a request, you will see a confirmation summary followed by a success page. Your request is automatically sent to the appropriate team for processing via an automated workflow. You do not need to take any further action unless you are contacted for additional information.

I'm having trouble signing in. What should I do?

If you encounter authentication issues, try the following steps:

  1. Clear your browser cache and cookies, then try signing in again.
  2. Try using a private/incognito browser window.
  3. Make sure you are using your WWOF organizational account, not a personal Microsoft account.
  4. If the issue persists, contact IT support for assistance.